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OCTOBER 2013
FUNERAL HOME & CEMETERY NEWS
S ec t i on A
2013 CONVENTION PREVIEW
SATURDAY
New! NFDA Certified Crematory
Operator Program™
Michael Nicodemus, CFSP, NFDA Vice President of
Cremation Services, Brookfield, Wisconsin; Michael
Watkins, CFSP, NFDA Senior Vice President of
Operations, Brookfield, Wisconsin
NFDA Certified Preplanning Consultant
Colleen Murphy Klein, National Funeral Directors
Association, Brookfield, WI
A Collage of Embalming and
Reconstructive Techniques
Bonus Session:
Extracurricular Hour With Vernie (No CE)
Vernie Fountain, Fountain National Academy,
Springfield, MO
SUNDAY
Collections in Tough Economic Times:
Ideas That Will Work for Your Business
Marty Ludlum, J.D., University of Central
Oklahoma College of Business,
Edmond, Oklahoma
Family Business Disputes: Court is in
Session
Linda Darby, CEO, Trigard Inc.,
Sunset Funeral Home, Danville, Illinois
Richard Darby, COO, Trigard Inc.,
Sunset Funeral Home, Danville, Illinois
Alan Creedy, Creedy & Company Business
Advisors, Raleigh, North Carolina
Funeral Home/Cemetery Synergy =
Satisfied Families: Success Strategies for
Combo Firms and Stand-alones
Kenneth E. Varner, Cypress Lawn Funeral Home
& Cemetery, Colma, California
Are You Ready for OSHA on
December 1? How to Meet the
Compliance Training Deadline for the
Revised HazCom Standard
Edward M. Ranier, Law Office of Edward Ranier,
Timonium, Maryland
Redesigning Customer Service for
Outstanding Results
Lynn E. Ochiltree, CFSP, Ochiltree Funeral Service
and Aftercare, Winterset, Iowa
Turn Phone Shoppers Into Customers
David Nixon, Nixon Consulting Inc.,
Chatham, Illinois
How to Profit and Grow in a
High-cremation Market
Kent Roduck, Profitable Cremation Solutions Ltd.,
Island Funeral Services, Comox Valley,
British Columbia
Reimagine and Reinvent Your Customer
Service Edge
Rich Kizer and Georganne Bender, Kizer &
Bender Speaking, St. Charles, Illinois
Strengthening Hospice Relationships for
Better Service to Families
Patrick E. Lynch, Lynch & Sons Funeral Directors,
Clawson, Michigan
Jennifer McBride, MA, FT, Horan & McConaty
Funeral Service, Aurora, Colorado
Wendy Smith Thames, Carmon Community
Funeral Homes, Windsor, Connecticut
Hot Technologies 2014: It's
#mobilesociallocal
James Spellos, Meeting U, Bayside, New York
Pet Loss Services and Your Funeral Home:
Co-branding to Create Success
Coleen Ellis, Two Hearts Pet Loss Center,
Greenwood, Indiana
Funeral Homes and the Affordable Care
Act: What Are Your Options?
Jamie Hasty, SESCO Management Consultants,
Bristol, Tennessee
It's Only a Matter of Time: Are You Ready
for Natural Burials and Green Funerals?
James Olson, CPC, Olson Funeral Home and
Cremation Service, Sheboygan, Wisconsin
Cremation Due Diligence is in Your
Hands: Implementing the Updated
CANA/NFDA/ICCFA Joint Due Diligence
Guide to Best Practices
T. Scott Gilligan, Gilligan Law Offices,
Cincinnati, Ohio
Mike Nicodemus, CFSP, NFDA Vice President of
Cremation Services, Brookfield, Wisconsin
Compliance Update: Becoming
More Profitable Through
Sustainable Business Practices
Carol Green, Law Offices of Carol Lynn Green,
Bethesda, Maryland
MONDAY
Mandate for the Future of Funeral
Service: A Model for Integrating the
Why of Funerals Into the Arrangement
Dr. Alan Wolfelt, Center for Life and Loss Transition,
Fort Collins, Colorado
Winning More Calls – With Google!
Robin Heppell, CFSP, FuneralFuturist.com,
Victoria, British Columbia
Boosting Profits Through the Power
of Possibility Thinking
Debra Schmidt, The Loyalty Leader,
Milwaukee, Wisconsin
Insights and Tactics to Increase Your
2014 Market Share
Lynn Elliott, CRME, Media Demographics,
Palm Springs, California
The Value of Visualization: A New
Approach to Developing Enhanced
Embalming Skills
Karl Wenzel, CFSP, The Dodge Company, Ontario
TUESDAY
How the Connecticut Funeral Directors
Association and Its Members Faced the
Challenges of Newtown
John F. Cascio, CFDA Executive Director
Pasquale S. Folino, CFSP, 2012-13 CFDA President
Laura R. Soll, CFDA Media and Public Relations
Inspiring Consumers to Have the Talk
of a Lifetime: A New Grassroots Public
Education Campaign
Rob Rosenberg, Springboard Brand & Creative
Strategy, Arlington Heights, Illinois
James Forr, Olson Zaltman Associates,
Columbia, Missouri
Playing "What If": Exploring Options That
Will Revitalize Your Business
Doug Gober, Live Oak Bank,
Wilmington, North Carolina
CONVENTION WORKSHOPS
All workshops and preconvention seminars take place at Austin Convention Center