June 2018

Page B4 JUNE 2018 FUNERAL HOME & CEMETERY NEWS S ec t i on B 4hearse.com Chicago 800-4-HEARSE Twin Cities 844-219-9643 MUST SELL 2017 LP Cadillac XTS-L 7” Livery 2018 Platinum Cadillac Phoenix Hearse 2018 Platinum Cadillac Phoenix Hearse 2018 Platinum Cadillac Phoenix Hearse 2018 MK Lincoln Legacy Hearse 2018 MK Lincoln Grand Legacy Limited Hearse 2018 K2 Dodge Caravan SXT Funeral Van family owned and operated for over 20 years ! New - Used - Leasing - Financing R U Ready 4 the Future? Funeral Caddy Memorial Carrier New Videos @ Johnson Consulting Group announces winners of the 2017 Excellence in Customer Service Awards SCOTTSDALE,AZ— Jake Johnson, president of Johnson Consulting Group (JCG), the death care indus- try’s premier Total Solutions Con- sulting Firm announced its winners of the “JCG 2017 Excellence In Cus- tomer Service Awards.” The Awards were presented to JCG client funer- al homes who achieved the highest Total Value Index Score from fami- ly satisfaction surveys mailed to each family they served during 2017. The Total Value Index is a calculation of the sum of the Overall Performance Score, the Net Promoter Score and the price paid for goods and services. The Overall Performance Score is a calculation of nineteen independent questions that measure results in four areas: Initial Contact with the Funer- al Home; The Arranging Director; Facilities and Vehicles; and Staff and Services Provided. The JCG client funeral homes were divided into three categories based on call volume. The winners are: Category One: Ascension Funeral Home, Gonzales, LA; Emken-Lin- ton Funeral Home, Texas City, TX; LaFond-Ardoin Funeral Home, Opelousas, LA; Bauknecht-Altmey- er Funeral Home, Shadyside, OH; Altmeyer Funeral Home–Den- bigh Chapel, Newport News, VA; Powell Funeral Home, Bald Knob, AR; Fike-Randolph & Son Funer- al Home, Cleveland, TN; Carter- Trent Funeral Home, Church Hill, TN; Bliss-Witters & Pike Funer- al Home, Cedar Springs, MI; Col- lison Carey Hand Funeral Home, Winter Garden, FL; Robertson Mueller Harper Funeral Directors, Fort Worth, TX; Ardoin Funeral Home , Eunice, LA; Blessing Funer- al Home, Mansfield, TX; Witzler- Shank Funeral Home, Perrysburg, OH; and All Care Cremation and Burial Services, Phoenix, AZ. Category Two: Smith Benton Fu- neral Home, Benton, AR; Tom M. Wages Funeral Service, Snell- ville, GA; Moore’s Cabot Funeral Home, Cabot, AR; J.T. Morriss & Son, Hopewell, VA; Brown-Butz- Diedring Funeral Service & Cre- matory, Anderson, IN; Betz, Ros- si & Bellinger Family Funeral Home, Amsterdam, NY; Minton- Chatwell Funeral Directors, Borg- er, TX; Crapo-Hathaway Funer- al Home, Taunton, MA; Bunker Family Funerals & Cremation– Garden Chapel, Mesa, AZ; Chapel of Hope Funerals & Cremations, Hobbs, NM; Carter-Trent Fu- neral Home, Kingsport, TN; Tur- cotte-Piper Mortuary, Kingsville, TX; Lucas Funeral Home, Keller, TX; Wheeler & Woodlief Funer- al Home & Cremation Services, Rocky Mount, NC; and Osceola Memory Gardens, St. Cloud, FL. Category Three: Ott and Lee Fu- neral Home, Brandon, MS; Whit- ney & Murphy Funeral Home, Phoenix, AZ; DeGusipe Funer- al Home & Crematory, Maitland, FL; Cox Gifford Seawinds Funer- al Home & Crematory, Vero Beach, FL; Solimine Funeral Homes, Broadway/Lynn, MA; Rabenhorst Funeral Homes–Downtown, Ba- ton Rouge, LA; Benito & Azza- ro Pacific Garden Chapel, Santa Cruz, CA; Heritage Funeral Cha- pel, Peoria, AZ; Smith North Lit- tle Rock Funeral Home, North Lit- tle Rock, AR; Sneider & Sullivan & O’Connell’s Funeral Home, San Mateo, CA; Treasure Coast Funer- al Home and Crematory, Stuart, FL; Twiford Funeral Homes, Eliza- beth City, NC; Hansen Mortuaries, Desert Hills, Scottsdale, AZ; Wilm- ington Funeral & Cremation, Wilmington, NC; and Luyben Dil- day Mortuary, Long Beach, CA. Johnson Consulting Group started its customer survey program in 2008, and it has since experienced rapid growth. In 2017, JCG surveyed near- ly 120,000 families that experienced a death across the United States and Canada. This large amount of survey data has proven invaluable to provid- ing insight into customer needs and satisfaction. It also allows for stan- dards of excellence and benchmark- ing based on call volume, geography, demographics, ethnicity and busi- ness type. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessi- bility to its management profession- als for interpretation and usefulness of the reports. Jake Johnson says, “It is imperative to have a means to measure the ser- vices a funeral home provides to its families, and to have actionable re- ports to act on when necessary. Our client funeral homes get that with Performance Tracker™ and more.” The JCG Performance Tracker also has a sales analysis component that when tied to the survey measurement provides an all in tool to help manage your business. “We find more and more of our customers are taking the next step and using the data to im- plement our incentive compensation program along with these results. Combined, these are powerful tools for promoting high levels of custom- er satisfaction and average sale at cli- ent funeral homes,” says Johnson. To review Johnson Consult- ing Group’s key findings and in- sights from its Performance Track- er™ data, or to learn more about the JCG Performance Tracker™ and how it can help your firm, call 888-250-7747, email info@ johnsonconsulting.com or visit www.jcgperformancetracker.com . Get More Growth Potential with New Preneed Product New Memorials Direct Announces New Digital Marketing Frame GIG HARBOR,WA— New Memorials Direct is ex- cited to announce its new Digital Marketing Frame. This new marketing tool educates families on the many personalized memorials available such as fin- gerprint, photo, and cremation jewelry. The digital frame comes preloaded with a slideshow of jewelry se- lections and services as well as an option to add your own images via email or phone app. Easily updated though a wireless Wi-Fi, funer- al homes will receive seasonal marketing images di- rect to their unique email address. Every frame comes with remote control as well as control buttons on the back of the device. For more information call 877- 995-8767 or visit www.NewMemorialsDirect.com . OMAHA,NE— The Phy- sicians Mutual family is proud to announce the new Custom Index Performance product, which offers their highest-yet potential for growth. Developed in col- laboration with Physicians Mutual’s exclusive market- ing partner, Precoa, Custom Index Performance builds on a portfolio of innovative index preneed products by using a participation rate in- stead of a cap to determine the growth rate. It’s the lat- est way to experience sus- tainable growth for their pr- eneed program. “We’re excited to be able to offer something unique to our funeral home partners. With Custom Index Perfor- mance, our partners can ex- perience higher growth po- tential without worrying about losing money if the market takes a downturn. As an insurance carrier, it’s our job to develop products and services that not only meet the demands of funer- al home owners, but exceed them,” said Brice Ballard, vice president at Physicians Mutual. Physicians Mutual Insur- ance Company and Physi- cians Life Insurance Com- pany are members of the Physicians Mutual family. Physicians Mutual Insur- ance Company offers reli- able Medicare Supplement, dental and supplemental health insurance. Physicians Life Insurance Company provides important life in- surance coverage and annui- ties. They entered the funer- al pre-planning market to help meet the growing needs of funeral home owners and the families they serve. The companies have more than $3.6 billion in assets and consistently maintain some of the highest financial strength ratings in the na- tion from independent in- surance analysts, including A.M. Best Company and Weiss Ratings. Founded in 1902, Physicians Mutual is headquartered in Omaha, NE. To learn more about the company, visit www. PhysiciansMutual.com.