August 2022

Page B9 August 2022 FUNERAL HOME & CEMETERY NEWS Se c t i on B MorTrack and FuneralCall Announce Integration Partnership to Expand Digital Capabilities for the Funeral Industry LITTLETON,CO— MorTrack, decedent tracking software and FuneralCall, the funeral home answering service, announce integration partnership to expand digital integration capabilities across the firstcall decedent process. The integration between the two partners provides users with the ability to streamline the at-need first call process with digital forms and streamlines the decedent information to accelerate the process of decedent pick-up to final destination drop-off. The collaboration will accelerate the decedent journey by pre-populating forms with the information needed for on-site pick-up, transportation and final delivery, providing tangible time savings in the process. Reid Hanson, MorTrack CEO commented, “The integration with FuneralCall is bringing case transfers into the future. Our two teams have worked together on this integration to create an effective process for mortuary transport teams and removal techs to have accurate, detailed information, and when on the scene, present a professional, knowledgeable presentation.” Christy Church, FuneralCall programming director said, “When FuneralCall receives the first call from the funeral home, we simply input the information into the preselected digital forms. If the client is using MorTrack, they no longer need to answer numerous questions or phone calls, the information automatically shows an alert on the dispatch screen, assigns the case to a removal technician and the decedent journey begins. The benefits of the partnership to the industry include: pre-populated required forms and easy to read information; easy time savings process for both parties in dissemination of information, no texting or phone calls necessary, automatic case information/ upload/assignment into MorTrack; automatic new requests sent through MorTrack to the mortuary transport team(s); pre-populated forms, including state mandated forms with more accurate information, allows for the decedent to reach the final destination quicker; and streamlining the process between steps in the decedent removal process which allows better communications between teams and those they serve. MorTrack is a cloud-based mortuary transport software designed to manage critical decedent information, custody status and real-time tracking technology while providing access using any internet-connected device. FuneralCall is the premiere answering service exclusively serving the funeral industry for over 30 years. Receptionists are professionally trained to provide the highest quality customer service for clients and their families. 2022 DIGITAL DIRECTORY Available now Download instantly at Save on Shipping! Your Rea l Source . Anywhere . Any t ime . Read the Funeral Home & Cemetery News Electronic Version Search the Online Directories