Page A30 MAY 2023 FUNERAL HOME & CEMETERY NEWS Section A www.vischerfuneralsupplies.com Free Supplies. FREE Operator Training Video. Settlements can now be used to purchase cremation supplies from our affiliate company, New England Cremation Supply. Customer Loyalty Rewards Program Family Owned and Operated since 1995 Cremation Metal Recycling 800-664-8365 cremation metal recycling - responsible recycling charitable foundation cmr@metrocast.net www.cremationmetalrecycling.com Trusted, premier supplier of cremation supplies, funeral home products, urns, cemetery products and services throughout New England, New York, and America. Family owned and operated since 1995 800-664-8365 necremation@metrocast.net www.necremation.com 800-331-9093 For over thirty years Rick and Elizabeth Roberts have been supplying the funeral industry with superior quality handcrafted hardwood chapel furniture, still handcrafted by Rick & his craftsmen on a custom built to order basis. Large Baby Bier/Cremation Altar as the base of the Urn Carrier, offers multi-purpose functionality. Guaranteed 1 Unit in Stock on the 1st of Each month! Urn Carrier Provincial Large Baby Bier/Cremation Altar RD/129 Cherry Queen Anne Formal Altar pictured with optional lighted Urn Riser Queen Anne Collection Introducing the Formal Altar Pictured with Urn Carrier and Flag/Bible Holder Visit for Web Specials! robertsanddowney.com visit booth 1242 3:00 – 3:50 PM Business Succession Planning: How do I manage to retire before I become a client? Daniel Griffith, Huntington Private Bank Very few funeral and cemetery operators have a viable business succession plan in place, and even those that do may be antiquated. This presentation will cover the many types of business succession, including transitions to family members, sales to employees, ESOPs, sales to third parties, and sales to a competitor. We will discuss valuation methods, methods of determining the best option for each business, and ways of identifying helpful advisors to guide you through the process. We will also touch on the interaction with estate planning and several tax concepts that might be relevant. Honoring Transgender People: Being a Funeral Professional for All People Marc Markell, Worsham College of Mortuary Science Funeral directors are called on to assist families in making arrangements for a loved one who identified as transgender (trans) in life. Trans or Transgender is a term used for whose gender/gender identity is different from what is usually associated with the person’s assigned sex at birth. Some arrangements may be made by loving and affirming family who affirm the deceased person’s gender identity and there is no dispute. Other arrangements may be made by families who disapproved of the person’s gender identity, and arrangements may be difficult. Unfortunately, there are few resources easily available for funeral directors that could give guidance about these issues. There are resources such as the Order of the Good Death, but many directors don’t even think transgender will come up in arrangements and the resources go unnoticed. Alkaline Hydrolysis: A Greener Death? Luke Wilson, Bio-Response Solutions, Inc. Do we have to choose the greenest option in Death? No! But that’s not why families are choosing alkaline hydrolysis. To gain a real understanding of where this new option is today, let’s take a glimpse at its 30-year history, how it has been legalized, and where it is currently offered! We’ll tour the inside of one business offering the service for pets, and another offering the service for people – showing the process from start to finish. Cemetery Consumer Service Council Panel Discussion Moderator: Tom Daly, CCE, CHS Consulting Group Panelists: Members of the Cemetery Consumer Service Council (CCSC) When disputes arise between cemeteries and consumers, the Cemetery Consumer Service Council is there to mediate. Originally founded in 1979, the CCSC now exists as a special committee within the ICCFA the specializes in handling issues that arise between consumers and cemeteries. This panel discussion will feature members of the CCSC examining issues, trends, and cemetery complaints that have been received in the past year. The panelists will provide guidance to those in attendance on how these common (and sometimes uncommon) issues can be addressed and steps that can be taken to prevent the issues from arising. The lessons learned from this session will be applicable to all cemeteries and businesses, regardless of their size. How Using Remote Funeral Arrangements and Technology is the Game Changer/Disrupter in Funeral Service. Angelique Simpson, Matthews International This session will show you how consumer behaviors and preferences have greatly moved towards embracing technology within the funeral home space. Consumers are very tech savvy, and they require funeral homes to meet them, ‘where they are,’ and that is in the privacy of their homes. While this may seem NEW to funeral homes, in fact, we are closer than you know to being able to offer this very thing. We can help families choose options that help them love and honor their loved ones using technology and still be that trusted advisor that we know families need when it’s time to say goodbye. fRIDAY, MAY 19 9:00 – 9:50 AM You Feel What You See Jeffrey Chancellor, CFSP, H S Eckels & Company During this 50-minute session we will explore easy to follow techniques to improve the presentation and viewing experiences for families and staff alike. The best job of embalming can be easily ruined by poor positioning, sloppy dressing or bad lighting. Folks are getting larger and venues often smaller so how do we best position, stage and light for best outcomes? What’s the Deal with “Kids these Days”? Attracting, Connecting with, and Inspiring Mortuary Science Students in the Post-Covid Educational Climate Faith Haug, Arapahoe Community College This presentation is given by a mortuary school Program Chair and details a year of innovation in her mortuary science program and what the student outcomes were. This data-driven presentation includes interviews with promising students and will open the eye of the funeral home manager/owner on how to attract, connect with, and continue to inspire new graduates and retain them as employees, especially in post-Covid times. Do You Know How to Catch a Unicorn? Honnalora Hubbard, Coldspring When it comes to prospecting for large sale opportunities, there is untapped potential – a.k.a. Unicorns – out there, but it’s up to you to get out and catch the opportunities. In this session, you will rediscover how to prospect for large sales, and we’ll share creative ways for you to reach the right customers. No longer can you count on a sparkling horse trotting through your door with a building plan and check in hand. Join us on an adventure to find the mystical creatures – we mean customers! Understanding Estate Processes, Part 2: Practical Fraud Protection Techniques Matthew Van Drimmelen, Full Circle Aftercare Settling matters of an estate can be overwhelming and expensive for all involved. Non-legal estate issues can take the average family 12-18 months to settle. While many families have done estate planning and have an attorney, others wade through the mire of details unsure where to begin, or worse cannot afford the help they need. While facing mounting grief the family must locate and notify accounts, close credit cards, begin insurance claims, cancel insurances, contact retirements, tend to bank-related items, begin probate proceedings when necessary, and sort through personal possessions (a seemingly insurmountable task for many). Funeral Directors can be a lifeline for families if they know how to offer a basic understanding of what needs to be done. Families can begin the process of notifications before setting foot inside a legal office. Being able to offer a step-by-step “to-do” list is priceless and often can save families thousands of dollars. In ‘Understanding Estate Issues Part 2,’ we will discuss practical fraud protection techniques. According to the IRS, 2.5 million deceased identities are stolen each year which costs people in the US $56 billion in 2020. Most families don’t understand the danger, let alone know the steps that can be taken to avoid the theft of their loved one’s identity. PAWS Pathway: Walking a Peaceful Path Through Pet Loss and Grief Anna McClain, PAWS Pathway PAWS Pathway is our life path through pet loss where our pets have imprinted on our hearts with their paw prints, kisses, and cuddles, and we honor their memories through our future words/actions. This is a personalized way of going through pet loss that honors the human-bond and always embraces your special bond with your pet, while learning to acknowledge and grow through your grief. PAWS Pathway can be utilized through both Anticipatory Pet Grief and Pet Loss and helps one feel supported and embraced among others in a disenfranchised society. This session will further focus on the common obstacles of pet loss and help others find ways to help with their emotional and physical pain. PAWS Pathway: PAWS: Pets Are Wonderful Souls, React, Remember, Reflect, Re-Energize, Rejoice. PAWS: Pets Always Will Support. 10:00 – 10:50 AM How to Elevate Your Team’s Coaching Culture Jack Alexander, Daniel Kientzel, Sonia Scott, Service Corporation International/Dignity Memorial Coaching shouldn’t be treated as a line item on your to-do list. Integrating coaching into your management style is key to creating a successful coaching culture. That means every interaction with your team — whether you’re onboarding, sitting in on Continued from Page A29 Breakout Sessions Continued on page A32 7 Bridges: The Ultimate EAGLES Experience! The ICCFA is pleased to close out the first day of exhibits with a concert featuring 7 Bridges: The Ultimate EAGLES Experience! 7 Bridges faithfully re-creates the experience of an Eagles concert from the band’s most prolific period and offers the perfect blend of songs to capture all levels of Eagles devotees. All registrants are invited to attend, enjoy the music and enjoy food and drink with fellow attendees. Mark your calendars for this can’t-miss event. Grand opening reception Tuesday, May 16, 7:00 – 8:30pm
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