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OCTOBER 2013
FUNERAL HOME & CEMETERY NEWS
S ec t i on A
How do you
evaluate your staff?
— ? —
— ? —
#1 answer:
Measure their performance
The JCG Performance Tracker
™
is a funeral customer survey and sales contract
analysis benchmarking program. It is a complete solution designed specifically
for the funeral business that gives you the most insight into both customer
satisfaction and sales contract analysis by arranger, location, and company.
Are you ready to start measuring your results at your business?
There is no better place than the JCG Performance Tracker
™
. You can begin
tracking performance today with no contract to sign and a low monthly cost.
Call Johnson Consulting Group today and get started now. You have
nothing to lose except customers and sales! Let our Performance Tracker
put you on the path to accountability with your staff.
“A Total Solutions Company”
-ERGERS !CQUISITIONS s 6ALUATIONS s !CCOUNTING s -ANAGEMENT 3ERVICES s &INANCING s #USTOMER 3URVEYS
888.250.7747
8095 N. 85th Way, Scottsdale, AZ 85258
6ISIT OUR WEBSITE TODAY SIGN UP FOR OUR FREE NEWSLETTER
©2013 MKJ Marketing
“We are an extremely satisfied JCG client and have
been for several years. We utilize JCG to the fullest
from “Performance Tracking to Accounting”. Naturally,
we like to see high scores, return rates and praise,
however, every so often, a family will voice displeasure.
One of many ways we utilize the JCG Performance
Tracker is when we give immediate attention to a red
flagged survey. Families are appreciative of our sense
of urgency and that we care enough to reach out and listen. This
enhances our reputation of being a family owned firm who cares. This
is just one way the JCG Performance Tracker has proven priceless.”
Anthony P. Guerra, Guerra Gutierrez Mortuaries, Los Angeles, CA
Visit us at NFDA Booth #542 & #2235