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JULY 2014
FUNERAL HOME & CEMETERY NEWS
S ec t i on A
ICCFA FALL MANAGEMENT CONFERENCE
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(OW DO YOU
inspire your employees
TO GIVE THEIR ALL EVERY DAY
$O YOU HAVE A
strategic plan for growth
TO TAKE YOUR BSUINESS
TO THE NEXT LEVEL $O YOU KNOW HOW YOU WILL
attract prospective
customers
IN THE YEARS TO COME )F THE ANSWER TO ANY OF THESE
QUESTIONS GIVES YOU PAUSE THEN THE
ICCFA Fall Management
Conference
IS FOR YOU %NJOY LEADERSHIP MANAGEMENT AND
MARKETING SESSIONS DESIGNED FOR OWNERS EXECUTIVES AND HIGH
LEVEL MANAGERS LIKE YOU
Visit
www.iccfa.com/fall
for
complete program details and registration information.
July 18-23, 2014
Fogelman Executive Center
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Educating today’s practitioners, developing tomorrow’s leaders
Choose to attend one of seven colleges:
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iccfa
university
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Walk-ins Welcome!
Rockefeller Habits: Four Decisions to Ensure
Profitable Growth:
+EITH #UPP #%/ OF 'AZELLES
)NTERNATIONAL #OACHING !SSOCIATION WILL EXPLAIN THAT
THE VITAL &OUR $ECISIONS WHICH WILL ASSURE YOUR
COMPANY S GROWTH LIE IN THE AREAS OF PEOPLE STRATEGY
EXECUTION AND CASH )N #UPP S SESSION YOU WILL LEARN
ABOUT THE &OUR $ECISIONS PRINCIPLES SEE THEM IN
ACTION IN REAL COMPANIES AND THEN APPLY THEM TO
YOUR BUSINESS BY DOING PRACTICAL WORKING EXERCISES
Shark Tank Challenge:
"ASED ON THE HIT !"# TELEVISION SHOW h3HARK
4ANK v COMES THIS FUN AND INTERACTIVE BRAINSTORMING SESSION
!TTENDEES WILL BE DIVIDED INTO GROUPS THAT WILL EACH TACKLE A DIFFERENT
DILEMMA BUSINESS OWNERS AND MANAGERS ARE EXPERIENCING IN THE
CURRENT MARKET 0ITCH YOUR IDEAS TO THE hSHARKSv TO SEE IF THEY BITE OR
CHEW THEM UP AND SPIT THEM OUT
Inside the Mind of the Consumer:
,OOKING AT
BUSINESSES THROUGH THE EYES OF THE CONSUMER IS WHAT
CONSUMER ANTHROPOLOGISTS 2ICH +IZER AND 'EORGANNE
"ENDER DO EVERY DAY 4HEY ALSO GO UNDERCOVER AND
CONDUCT MYSTERY SHOPPING IN THE FUNERAL INDUSTRY "Y
DOING THIS THEY ARE ABLE TO lND OUT WHAT S LACKING IN THE
FUNERAL ARRANGEMENT EXPERIENCE AND WHAT CUSTOMERS
REALLY WANT AND NEED
The Fire Within: Igniting Passion for Ritz-Carlton
Performance Excellence:
,EARN FROM 4HE 2ITZ
#ARLTON
,EADERSHIP #ENTER S CORPORATE DIRECTOR OF CULTURE
TRANSFORMATION *OSEPH 1UITONI THE IMPORTANCE OF
CASCADING THE STRATEGIC PLAN TO EVERY EMPLOYEE IN YOUR
ORGANIZATION 4HIS PROGRAM IS DESIGNED FOR LEADERS WHO
WANT TO IGNITE THE PASSION IN THEIR EMPLOYEES
SESSIONS INCLUDE:
AT 4HE 'OLF #LUB OF !MELIA )SLAND ON 3EPTEMBER FEATURES A
$50,000 hole-in-one contest, along with other gifts and prizes.
FALL MANAGEMENT GOLF TOURNAMENT
HOTEL RATE:
PER NIGHT AT A
STAR RESORT
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TO TAKE YOUR BUSINESS TO THE NEXT LEVEL